Los Angeles, Orange, Riverside, and San Bernardino Counties of Southern California
This company's business is the sales of merchandise via the internet.
Bureau's Comments and Analysis of Company's Business:
This company sells general merchandise and electronic products via the internet. Although the company's web address and related information indicate they are based in the United Kingdom, they are a non-UK company with their website registration in Pasadena California. Non US customers who purchase from this company may be subject to import fees or other costs associated with international delivery.The internet has made it easy to shop ... »More
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Agency: Federal Trade Commission (FTC)Los AngeleDescription: On July 20, 2009 the Federal Trade Commission (FTC) filed a complaint naming this company, it’s principal, and various dba’s, charging them with deceptive sales practices due in part to the company’s deceptive use of Web sites ending in “.uk”, The complaint alleges that consumers in the United Kingdom were duped into purchasing goods that carried no manufacturer warranties, were ... »More
This company is not accredited by the Better Business Bureau. This fact does not disparage the company in any way.
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their mon... »More
No questions about the truth of this company's advertising has come to our attention.
Significant reasons for this rating: Unanswered ComplaintsGovernment Action
Bureau Summary and Analysis of customer complaints and company responses:
Complainants allege false advertising, non disclosure of costs associated with shipping, shipping delays due to out of stock items, and defective merchandise. Some complainants allege the company's advertising purposely implies they are a UK based company and directs internet traffic to potential... »More
The following grid displays the number and responses to complaints over the last 36 months: