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BBB Reliability Report for
Blizzard Entertainment
   
      A BBB Accredited business since 02/21/2006
 
BBB Rating is B
Blizzard Entertainment B 1
Rating Explanation
Company Rating B
Our opinion of what this rating means:
A high rating. The company would generally have demonstrated good business-consumer relations, and we would expect any consumer complaints not to be of a serious nature and to be satisfactorily handled by the company.

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3 Star Rating
TrustLink Rating:
based on 64 reviews
Company Profile
Blizzard Entertainment
Address:  
P.O. Box 18979
Irvine, CA  92623
Tel: (949) 955-1382
Fax: (949) 737-2000
» See more photos on TrustLink
Web Site:   http://www.blizzard.com
Contact:   Customer Service - Customer Service Manager
Business Start Date:   2/12/1991
Company ID:   13050668
Nature of Business:

This company's business is a publisher of entertainment software.
BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 02/21/2006 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Addl. Company Info
Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers
Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Older complaints generally allege problems with games offered through Blizzard. Some customers complain complained of faulty servers or inability to access the multi-player game screens. Recent complainants allege the company closed accounts on 130,000 users without providing notice, and accused t...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
73Making a full refund, as the consumer requested
63Making a partial refund
1322Agreeing to perform according to their contract
7Refusing to make an adjustment
412Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
1877 Total