Los Angeles, Orange, Riverside, and San Bernardino Counties of Southern California
This company's business is the retail sale of military and law enforcement supplies.
Bureau's Comments and Analysis of Company's Business:
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.
Agency: License Number: Status:
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We know of no government action taken against this company.
This company has been accredited since 07/23/2008 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
No questions about the truth of this company's advertising has come to our attention.
Bureau Summary and Analysis of customer complaints and company responses:
Complainants allege that the company fails to deliver ordered merchandise, ships incorrect merchandise, fails to provide refunds or exchanges for returned merchandise, and fails to answer telephone or email inquiries. The company responds to some complaints by shipping merchandise, providing refu... »More
The following grid displays the number and responses to complaints over the last 36 months: