BBB Reliability Report for
ConsumerInfo.com
   
 
BBB Rating is B-
ConsumerInfo.com B- 1
Rating Explanation
Company Rating B-
Our opinion of what this rating means:
A good rating that still implies reputability. The rating may relate to length of time in business, a past problem that’s been corrected, or something else that does not cause problems for consumers. We believe a company with this rating would generally conduct business and respond to any complaints satisfactorily.

Check out the ConsumerInfo.com storefront to view photos of the business, read customer reviews, and even post a review yourself!
1 Star Rating
based on 90 reviews
Company Profile
ConsumerInfo.com
Address:  
P.O. Box 19729
Irvine, CA  92623
Tel: (888) 888-8553
Fax: (949) 567-3858
Web Site:   http://www.freecreditreport.co...
Contact:   Douglas Sash - Vice President of Customer Care
Business Start Date:   5/24/1993
Company ID:   13062929
Nature of Business:

This company provides online consumer credit reports and scores, credit monitoring products, and other credit-related information.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

In general, this company offers a credit report and, in some cases, credit score for free upon enrolling into a credit monitoring membership agreement. Enrollees are charged for the membership on an ongoing basis unless you cancel the agreement before the next 30 day billing period. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.  

Accreditation

This company is not accredited by the Better Business Bureau. This fact does not disparage the company in any way.

Other Considerations

All Americans are entitled to one free credit report each year from each of the three major credit reporting agencies -- Equifax, Experian, and Trans Union. The free credit reporting service recently marked its first anniversary of availability across the 50 states. To get a copy of your free annual credit report, you can; call...   »More

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Complainants generally allege that they ordered a "free" credit report but were later charged by the company for credit monitoring services. Others complain that they were charged immediately for the free credit report. In some cases, customers allege that they cancelled their membership but conti...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
7376Making a full refund, as the consumer requested
1504Making a partial refund
2248Agreeing to perform according to their contract
18Refusing to make an adjustment
34Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
11180 Total