Better Business Bureau

Address:		P.O. Box 19729 Irvine, CA  92623 Tel: (888) 888-8553 Fax: (949) 567-3858	» See more photos on TrustLink
Web Site:		http://www.freecreditreport.co...
Contact:		Douglas Sash - Vice President of Customer Care
Business Start Date:		5/24/1993
Company ID:		13062929

This company provides online consumer credit reports and scores, credit monitoring products, and other credit-related information.

In general, this company offers a credit report and, in some cases, credit score for free upon enrolling into a credit monitoring membership agreement. Enrollees are charged for the membership on an ongoing basis unless you cancel the agreement before the next 30 day billing period. 

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Agency: Federal Trade Commission (FTC)Washington
Description: On January 8, 2007 Consumerinfo.com entered into a Stipulated Judgment and agreed to an Order for Permanent Injunction to settle charges that the company's offer failed to explicitly disclose that subscribers would be automatically signed up into a paid credit-monitoring program.

The FTC charged that ConsumerInfo.com had engaged in deceptive marketing practices through requi...   »More

This company is not accredited by the Better Business Bureau. This fact does not disparage the company in any way.

All Americans are entitled to one free credit report each year from each of the three major credit reporting agencies -- Equifax, Experian, and Trans Union. The free credit reporting service recently marked its first anniversary of availability across the 50 states. To get a copy of your free annual credit report, you can; call...   »More

No questions about the truth of this company's advertising has come to our attention. 

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Some complainants allege that they cancelled their membership but continue to be billed. In some cases, the customers said that they were not aware that they agreed to a membership program and as such believed the charges were not authorized. A few customers reported not receiving their credit rep...   »More

The following grid displays the number and responses to complaints over the last 36 months:

No. of Cmpl	Type of Response
7150	Making a full refund, as the consumer requested
1456	Making a partial refund
2170	Agreeing to perform according to their contract
15	Refusing to make an adjustment
27	Refuse to adjust, relying on terms of agreement
0	Unanswered
0	Unassigned

10818

Total