BBB Reliability Report for
Cyberdefender
   
      A BBB Accredited business since 08/14/2003
 
BBB Rating is A
Cyberdefender A 1
Rating Explanation
Company Rating A
Our opinion of what this rating means:
An extremely high rating. The condition that lowers this grade from A+ is not what we believe to be a significant one.

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3 Star Rating
based on 22 reviews
Company Profile
Cyberdefender
Address:  
617 West 7th Street Suite 401
Los Angeles, CA  90017
Tel: (213) 689-8631
Fax: (213) 689-8639
Web Site:   http://www.cyberdefender.com
Contact:   Gary Guseinov - CEO
Business Start Date:   6/1/2002
Company ID:   13196224
Nature of Business:

This company's business is the sale of internet security software for consumers and businesses.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 08/14/2003 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
143Making a full refund, as the consumer requested
12Making a partial refund
87Agreeing to perform according to their contract
3Refusing to make an adjustment
7Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
252 Total