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BBB Reliability Report for
DirecTV, Inc.
   
      A BBB Accredited business since 10/16/1995
 
BBB Rating is C+
DirecTV, Inc. C+ 1
Rating Explanation
Company Rating C+
Our opinion of what this rating means:
A good rating. We would expect nothing less than a satisfactory business transaction, but read our full report to determine if you have any questions or concerns.

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My Experience
1 Star Rating
TrustLink Rating:
based on 181 reviews
Company Profile
DirecTV, Inc.
Address:  
P.O. Box 6550
Greenwood Village, CO  80155-6550
Tel: (800) 531-5000
Fax: (310) 964-6590
» See more photos on TrustLink
Web Site:   http://www.directv.com
Contact:   Customer Service -
Business Start Date:   10/31/1990
Company ID:   81000357
Nature of Business:

This company's business is providing satellite services.
BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

The Federal Trade Commission’s (FTC) amended Telemarketing Sales Rule (TSR) puts consumers in charge of the number of telemarketing calls they get at home. The amended Rule created the National Do Not Call Registry, which makes it easier and more efficient for consumers to stop getting telemarketing sales calls they don’t want.

If you register by phone, you must call from the number you want to register. If you register online, you must p...  »More

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

»View All Licenses

Government Actions

Agency: Federal Trade Commission (FTC)Washington
Description: On April 23, 2009, the company entered into a stipulated judgment and permanent restraining order with the Federal Trade Commission to resolve issues involving various violations of the Telemarketers Sales Order Rule (TSR). As part of the judgment, the company agreed to institute specific telemarketing practices and to abide by the TSR. The judgment also provided for the company t...   »More

Accreditation

This company has been accredited since 10/16/1995 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Addl. Company Info
Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers
Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Complainants generally allege problems relating to billing disputes and descrepencies concerning pre-paid programming, introductory specials, or failing to send statements in a timely fashion resulting in late fees Others complain of inadequate customer service or inability to contact the company t...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
4915Making a full refund, as the consumer requested
1219Making a partial refund
14692Agreeing to perform according to their contract
1039Refusing to make an adjustment
13102Refuse to adjust, relying on terms of agreement
0Unanswered
42Unassigned
35009 Total
 
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