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BBB Reliability Report for
DirecTV, Inc.
   
 
BBB Rating is F
DirecTV, Inc. F 1
Rating Explanation
Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

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1 Star Rating
TrustLink Rating:
based on 211 reviews
Company Profile
DirecTV, Inc.
Address:  
2230 East Imperial Highway
El Segundo, CA  90245
Tel: (800) 531-5000
Fax: (310) 964-6590
» See more photos on TrustLink
Web Site:   http://www.directv.com
Contact:   Customer Service -
Business Start Date:   10/31/1990
Company ID:   81000357
Nature of Business:

This company's business is providing satellite services.
BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

»View All Licenses

Government Actions

Agency: Federal Trade Commission (FTC)Washington
Description: On June 16, 2009, the company entered into a stipulated judgment and permanent restraining order with the Federal Trade Commission to resolve issues involving various violations of the Telemarketers Sales Order Rule (TSR) filed on April 23, 2009. As part of the judgment, the company agreed to institute specific telemarketing practices and to abide by the TSR. The judgment also pro...   »More

Accreditation

This company is not accredited by the Better Business Bureau. This fact does not disparage the company in any way.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Rating Reasons

Significant reasons for this rating:
Unanswered ComplaintsGovernment Action

Addl. Company Info
Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers
Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Complainants generally allege problems relating to contract terms, billing disputes, descrepencies concerning pre-paid programming. Many of the complaints relate that the company's promotional offers fail to include all of the limitations, conditions and penalties that may apply. In almost all cas...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
5220Making a full refund, as the consumer requested
1325Making a partial refund
15030Agreeing to perform according to their contract
1086Refusing to make an adjustment
14219Refuse to adjust, relying on terms of agreement
1Unanswered
42Unassigned
36923 Total
 
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