BBB Reliability Report for
Dotcells.Com
   
      A BBB Accredited business since 10/07/2008
 
BBB Rating is C
Dotcells.Com C 1
Rating Explanation
Company Rating C
Our opinion of what this rating means:
Average rating. We would expect consumer transactions to be satisfactory. Since each transaction is individual, read our full report to determine if you have questions or concerns.

Is this opinion helpful?
 
Check out the Dotcells.Com storefront to view photos of the business, read customer reviews, and even post a review yourself!
My Experience
3 Star Rating
TrustLink Rating:
based on 3 reviews
Company Profile
Dotcells.Com
Address:  
11225 Slater Avenue
Fountain Valley, CA  92868
Tel: (949) 612-0180
Fax: (866) 710-4379
Web Site:   http://www.dotcells.com
Contact:   Lonnie Jones - President
Business Start Date:   3/5/2008
Company ID:   100074251
Nature of Business:

This company's business is the online sales of used cellular phones.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

»View All Licenses

Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 10/07/2008 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
9Making a full refund, as the consumer requested
0Making a partial refund
11Agreeing to perform according to their contract
1Refusing to make an adjustment
2Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
23 Total