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BBB Reliability Report for
EyeBuyDirect.com

A BBB Accredited business since 09/14/2009

EyeBuyDirect.com A- 1

Rating Explanation

Company Rating A-

Our opinion of what this rating means:
An excellent rating. A company with this rating may not rate higher because of a greater number of rate-lowering factors, but we do not consider them to be factors that would likely adversely affect consumer transactions.

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TrustLink Rating:

based on 1 review

Company Profile

EyeBuyDirect.com

Address:	5300 Ontario Mills Parkway, Unit 400 Ontario, CA 91764 Tel: (866) 439-6628 Fax:	» See more photos on TrustLink
Web Site:
Contact:	Roy Hessell - CEO
Business Start Date:	10/26/2005
Company ID:	100086705

Nature of Business:

This company's business is providing the internet sale of eye glasses.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.

Accreditation

This company has been accredited since 09/14/2009 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Advertising Review

No questions about the truth of this company's advertising has come to our attention.

Addl. Company Info

Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of Cmpl	Type of Response
2	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreeing to perform according to their contract
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered
0	Unassigned

Total