BBB Reliability Report for
Guardian Services Group
   
 
BBB Rating is F
Guardian Services Group F 1
Rating Explanation
Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

Check out the Guardian Services Group storefront to view photos of the business, read customer reviews, and even post a review yourself!
2 Star Rating
based on 3 reviews
Company Profile
Guardian Services Group
Address:  
201 East Sandpointe Drive, Suite 300
Santa Ana, CA  92707
Tel: (877) 809-1259
Fax: (714) 834-9334
Web Site:   http://www.theguardgrp.com
Contact:   Anna Blajos - Owner
Business Start Date:   8/20/2008
Company ID:   100076672
Nature of Business:

This company's business is providing advance fee loan modification services.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law.<...
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Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

»View All Licenses

Government Actions

Agency: Attorney Generals where no BBB (AG)
Description: On February 3, 2010, the Ohio Attorney General filed a complaint seeking injunctive relief, civil penalties and consumer restitution, alleging the company promised foreclosure rescue services to Ohioans, accepted upfront fees, but failed to deliver. The suit alleges that the company charged onsumers thousands of dollars and refused to provide refunds for services that were not provide...
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Accreditation

This company is not accredited by the Better Business Bureau. This fact does not disparage the company in any way.

Other Considerations

Recent complainants have reported the company is no longer in business. On February 3, 2010, we verified the company's website is no longer functional, and their phones are disconnected. The company appears to be out of business. The Bureau cannot trace addresses of companies or principals. General information is available ...   »More

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Rating Reasons

Significant reasons for this rating:
Unanswered ComplaintsBusiness type is problematicGovernment Action

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Most complainants allege the company fails to obtain loan modifications, or otherwise provide foreclosure assistance services. Other complainants allege the company failed to return phone calls or otherwise respond to inquiries concerning the status of their foreclosure proceedings. The company r...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
4Making a full refund, as the consumer requested
0Making a partial refund
4Agreeing to perform according to their contract
3Refusing to make an adjustment
3Refuse to adjust, relying on terms of agreement
7Unanswered
0Unassigned
21 Total