Los Angeles, Orange, Riverside, and San Bernardino Counties of Southern California
This company's business is the sales of electronic gaming equipment and related supplies.
Bureau's Comments and Analysis of Company's Business:
This company sells electronic gaming equipment and accessories via internet sales. All items purchased carry a 15 day return policy guarantee from the day it was received, and a 20% restocking fee for all cancellations and returned items. The company imposes a 20% re-stocking fee on all Nintendo Wii consoles, Nintendo Wii Games and Apple iPhone orders, with no refunds on shipping costs.The Federal Trade Commission's Mail Order Rule all... »More
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We know of no government action taken against this company.
This company has been accredited since 05/10/2007 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
No questions about the truth of this company's advertising has come to our attention.
Bureau Summary and Analysis of customer complaints and company responses:
Complainants allege a variety of advertising, pricing, shipping and billing related disputes. Some customers complain the company's website fails to disclose cancellation and restocking fees. Other customers complain of excessive wait times for deliveries, and for receiving credits or refunds. ... »More
The following grid displays the number and responses to complaints over the last 36 months: