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BBB Reliability Report for
Ink Jet Superstore
   
      A BBB Accredited business since 02/20/2009
 
BBB Rating is B
Ink Jet Superstore B 1
Rating Explanation
Company Rating B
Our opinion of what this rating means:
A high rating. The company would generally have demonstrated good business-consumer relations, and we would expect any consumer complaints not to be of a serious nature and to be satisfactorily handled by the company.

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Company Profile
Ink Jet Superstore
Address:  
5660 Bandini Blvd.
Bell, CA  90201
Tel: (888) 745-4316
Fax: (323) 417-5070
» See more photos on TrustLink
Web Site:   http://www.inkjetsuperstore.co...
Contact:   Joy Go - Manager
Business Start Date:   11/17/2000
Company ID:   100017250
Nature of Business:

This company's business is providing internet sales of ink jet supplies, including remanufactured toners and ink cartridges.
BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 02/20/2009 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Addl. Company Info
Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers
Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Complainants allege a variety of shipping and billing related disputes. Some customers complain they experience difficulties with refunds or exchanges when incorrect, damaged or defective items are delivered. Other complainants report delivery delays, or that the companyl fails to ship ordered ite...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
21Making a full refund, as the consumer requested
0Making a partial refund
16Agreeing to perform according to their contract
2Refusing to make an adjustment
1Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
40 Total