BBB Reliability Report for
K2 Network
   
      A BBB Accredited business since 01/23/2006
 
BBB Rating is A+
K2 Network A+ 1
Rating Explanation
Company Rating A+
Our opinion of what this rating means:
An exemplary rating. This means that nothing in our files causes us to have any doubt about the company’s reliability.

Check out the K2 Network storefront to view photos of the business, read customer reviews, and even post a review yourself!
1 Star Rating
based on 25 reviews
Company Profile
K2 Network
Address:  
14252 Culver Drive, Suite A-355
Irvine, CA  92604
Tel: (949) 870-3100
Fax: (949) 486-0399
Web Site:   http://www.k2network.net
Contact:   Sima Demaree - Global Payments & Fraud Prevention Manager
Business Start Date:   12/26/2001
Company ID:   100018034
Nature of Business:

This company's business is providing an online gaming internet sales and service.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

This company offers on-line MMORPGs (Massive Multiplayer Online Role Playing Games) to paying and non paying customers. According to the company, paying customers pay for a better gaming experience. The company offers some games on a 14 day free trial offer. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 01/23/2006 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Complainants allege that during play time server problems or other technical difficulties cause disconnection, resulting in lost gaming items such as body armor, weapons, and coins. Other players complain that the website is not secure, the company runs dupe whipes, or that hackers interrupt play ...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
25Making a full refund, as the consumer requested
2Making a partial refund
505Agreeing to perform according to their contract
18Refusing to make an adjustment
317Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
867 Total