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BBB Reliability Report for
MaxColon
   
 
BBB Rating is F
MaxColon F 1
Rating Explanation
Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

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2 Star Rating
TrustLink Rating:
based on 9 reviews
Company Profile
MaxColon
Address:  
10134 6th Street, Suite M
Rancho Cucamonga, CA  91730
Tel: (866) 870-7042
Fax: (909) 944-9440
» See more photos on TrustLink
Web Site:   http://www.maxcolon.com
Contact:   Erin Kelly - Compliance Officer
Business Start Date:   12/1/2007
Company ID:   100077742
Nature of Business:

The company's business is providing the sale of colon cleansing products through the internet.
BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

This company offers a colon cleansing product advertised as a 15 day "Free Trial." Although this company's offer is advertised as free, the charge imposed for shipping and handling of the product, ($6.95) actually makes the offer NOT free. In addition, only careful reading of the website terms and conditions disclose that fact the 15 day trial period begins when your order is placed, NOT upon receipt of the order.

We urge caution before...  »More

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

»View All Licenses

Government Actions

We know of no government action taken against this company.  

Accreditation

This company is not accredited by the Better Business Bureau. This fact does not disparage the company in any way.

Other Considerations

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their mon...   »More

Advertising Review

On June 12, 2009, we wrote to the company requesting they voluntarily agree to modify their advertising to provide clearer disclosures to consumers on the terms and conditions of their free trial offer. To date, the company has not provided a response to our advertising concerns. 

Rating Reasons

Significant reasons for this rating:
Unanswered ComplaintsAdvertising Concerns

Addl. Company Info
Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers
Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Complainants allege false advertising, unauthorized credit or debit card charges, unwanted or unordered merchandise, inability to cancel or obtain refunds, and confusion relating to the terms and conditions of the free trial offer. Some customers claim the product was ineffective, or fid not perform...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
28Making a full refund, as the consumer requested
8Making a partial refund
134Agreeing to perform according to their contract
4Refusing to make an adjustment
41Refuse to adjust, relying on terms of agreement
89Unanswered
0Unassigned
304 Total