BBB Reliability Report for
MetroPCS Wireless, Inc.
   
      A BBB Accredited business since 08/30/2009
 
BBB Rating is A+
MetroPCS Wireless, Inc. A+ 1
Rating Explanation
Company Rating A+
Our opinion of what this rating means:
An exemplary rating. This means that nothing in our files causes us to have any doubt about the company’s reliability.

Check out the MetroPCS Wireless, Inc. storefront to view photos of the business, read customer reviews, and even post a review yourself!
1 Star Rating
based on 1 review
Company Profile
MetroPCS Wireless, Inc.
Address:  
2913 El Camino Real, #562
Tustin, CA  92782
Tel: (877) 516-3876
Fax: (714) 730-3202
Web Site:   http://www.metropcs.com
Contact:   Monica Egan - Regional Customer Operations Manager
Business Start Date:   1/27/1997
Company ID:   100062950
Nature of Business:

This company's business is providing cellular phone services, such as; local, long distance and international calling plans, phones, accessories and services.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 08/30/2009 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
11Making a full refund, as the consumer requested
1Making a partial refund
59Agreeing to perform according to their contract
0Refusing to make an adjustment
7Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
78 Total