BBB Reliability Report for
One West Bank, FSB
   
 
BBB Rating is B+
One West Bank, FSB B+ 1
Rating Explanation
Company Rating B+
Our opinion of what this rating means:
A very high rating. A company with this rating would not have a significant number of complaints or other considerations that could pose a problem to consumers.

Check out the One West Bank, FSB storefront to view photos of the business, read customer reviews, and even post a review yourself!
2 Star Rating
based on 18 reviews
Company Profile
One West Bank, FSB
Address:  
888 East Walnut Street
Pasadena, CA  91101
Tel: (800) 669-2300
Fax: (626) 535-4113
Web Site:   http://www.indymacbank.com
Contact:   David Garrett - VP Corporate Customer
Business Start Date:   5/1/1997
Company ID:   13065760
Nature of Business:

This company's business is providing mortgage loan services.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

On July 14, 2008, Federal regulators seized Pasadena-based IndyMac on Friday and reopened the bank Monday under the control of the Federal Deposit Insurance Corporation. Deposits to $100,000 are fully insured by the FDIC. Deposits in excess of $100, 000 can be withdrawn for .50 on the dollar. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.  

Accreditation

This company is not accredited by the Better Business Bureau. This fact does not disparage the company in any way.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
34Making a full refund, as the consumer requested
3Making a partial refund
242Agreeing to perform according to their contract
6Refusing to make an adjustment
67Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
352 Total