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BBB Reliability Report for
Pasadena Recovery Center, LLC

A BBB Accredited business since 07/31/2002

Pasadena Recovery Center, LLC A- 1

Rating Explanation

Company Rating A-

Our opinion of what this rating means:
An excellent rating. A company with this rating may not rate higher because of a greater number of rate-lowering factors, but we do not consider them to be factors that would likely adversely affect consumer transactions.

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TrustLink Rating:

based on 0 reviews

Company Profile

Pasadena Recovery Center, LLC

Address:	1811 North Raymond Avenue Pasadena, CA 91103 Tel: (626) 345-9992 Fax: (626) 345-9995	» See more photos on TrustLink
Web Site:	http://www.pasadenarecoverycen...
Contact:	Michael Bloom - Director of Admissions
Business Start Date:	8/1/2002
Company ID:	13177173

Nature of Business:

This company's business is providing alcohol and drug abuse recovery and rehabilitation services.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Licensing

Agency:
License Number:
Status:

As of our last verification on August 2, 2002, this company is licensed by the California Department of Alcohol and Drug Programs. For the most up-to-date information regarding license status, consumers may contact the California Department of Alcohol and Drug Programs by calling the licensing and certification division at (916) 322-9897 or by visiting their website at http://txworks.adp.ca.gov/.

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Government Actions

We know of no government action taken against this company.

Accreditation

This company has been accredited since 07/31/2002 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Advertising Review

No questions about the truth of this company's advertising has come to our attention.

Addl. Company Info

Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of Cmpl	Type of Response
3	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreeing to perform according to their contract
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered
0	Unassigned

Total