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BBB Reliability Report for
Process at Home
   
 
BBB Rating is F
Process at Home F 1
Rating Explanation
Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

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1 Star Rating
TrustLink Rating:
based on 37 reviews
Company Profile
Process at Home
Address:  
8721 Santa Monica Blvd.
Los Angeles, CA  90069
Tel: (800) 381-7820
Fax:
» See more photos on TrustLink
Web Site:   http://www.processathome.com
Contact:   Angela Stevens -
Business Start Date:   11/22/2007
Company ID:   100054742
Nature of Business:

This company's business is providing televison infomercials for a work at home program involving personal computer services.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

This company appears to offer a variety of services including a work at home opportunity processing rebates for an initial startup fee of between $39 and $197, and a free software download enabeling the user to view 3000 TV channels from their home computer. Although the company's website offers a free software download, it fails to disclose that only the software download is free. Services associated with the download are billed at $59.99 pe...  »More

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

»View All Licenses

Government Actions

We know of no government action taken against this company.  

Accreditation

This company is not accredited by the Better Business Bureau. This fact does not disparage the company in any way.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

We believe this company's advertising is deceptive and misleading based on their failure to disclose the terms and conditions of their offer, their use of unverifiable testimonials, and their use of high unsubstantiated earnings claims. On November 26, 2008, we wrote to this company asking for contact information for the testim...  »More

Rating Reasons

Significant reasons for this rating:
Unanswered ComplaintsBusiness type is problematicAdvertising Concerns

Addl. Company Info
Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers
Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Complainants allege the company fails to clearly disclose details of their free trial offer, unauthorized credit card charges, and misrepresentation concerning the true nature of products and services. Customers complain, after signing up for a free trial, or agreeing to a one time fee, their cred...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
199Making a full refund, as the consumer requested
2Making a partial refund
83Agreeing to perform according to their contract
20Refusing to make an adjustment
4Refuse to adjust, relying on terms of agreement
175Unanswered
1Unassigned
484 Total