BBB Reliability Report for
Santa Monica BMW
   
      A BBB Accredited business since 06/04/2008
 
BBB Rating is A-
Santa Monica BMW A- 1
Rating Explanation
Company Rating A-
Our opinion of what this rating means:
An excellent rating. A company with this rating may not rate higher because of a greater number of rate-lowering factors, but we do not consider them to be factors that would likely adversely affect consumer transactions.

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My Experience
Not Yet Reviewed
TrustLink Rating:
based on 0 reviews
Company Profile
Santa Monica BMW
Address:  
1127 Santa Monica Blvd.
Santa Monica, CA  90401
Tel: (310) 829-3535
Fax: (310) 449-9120
Web Site:   http://www.smbmw.com
Contact:   Michael Ontman - Manager
Business Start Date:   1/14/1974
Company ID:   45015
Nature of Business:

This company's business is the sale of new and used automobiles.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

California law provides for specific rights when obtaining automobile repair service, such as: the right to a written estimate for repair work; the right to a detailed invoice of work done and parts supplied; the right to the return of replaced parts; if they request this at the time they order the work; the right to ask the manager questions about these matters; and the right to direct unresolved questions about service work to the Bureau of Aut...  »More

Licensing

Agency:
License Number:
Status:

Companies selling vehicles must registered with the Deparment of Motor Vehicles. For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (916) 229-3126 or visiting their website at https://mv.dmv.ca.gov/olinq2/welcome.do

»View All Licenses

Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 06/04/2008 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Some complainants allege, pre-owned vehicles purchased have major mechanical problems within a few days of purchase. Other customers complain, problems are misdiagnosed, or repairs are not performed correctly, and vehicles must be returned multiple times for the same repair. Others allege the compan...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
2Making a full refund, as the consumer requested
0Making a partial refund
13Agreeing to perform according to their contract
3Refusing to make an adjustment
10Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
28 Total