BBB Reliability Report for
Storage and Relocation, Inc.
   
 
BBB Rating is F
Storage and Relocation, Inc. F 1
Rating Explanation
Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

Check out the Storage and Relocation, Inc. storefront to view photos of the business, read customer reviews, and even post a review yourself!
2 Star Rating
based on 6 reviews
Company Profile
Storage and Relocation, Inc.
Address:  
8072 San Fernando Road
Sun Valley, CA  91352
Tel: (818) 683-1044
Fax: (818) 683-1048
Web Site:   http://www.storageandrelocatio...
Contact:   Pauline Garcia - Office Manager
Business Start Date:   11/19/2007
Company ID:   100075454
Nature of Business:

This company's business is providing moving and storage services.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between s...  »More

Licensing

Agency:
License Number:
Status:

Companies offering to move household goods within the state of California are required to registered with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/Transportation/movers/index.htm or by calling (800) 877-8867 For moves between states, movers are required to register and are licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding license status, consumers may contact the FMCSA by calling (888) 368-7238 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

As of our last verification on November 16, 2009, we could find no evidence that this company possesses a moving license issued by the Public Utilities Commission (PUC) to provide intra-state moving services. For the most up-to-date information regarding license status, consumers my contact the PUC by calling (800) 877-8867 or by visiting their website at http://www.cpuc.ca.gov/tmis/.

»View All Licenses

Government Actions

We know of no government action taken against this company.  

Accreditation

This company is not accredited by the Better Business Bureau. This fact does not disparage the company in any way.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Some complainants allege that the cost of the actual move exceeded the estimate given prior to the actual moving date, or in a few cases customers are not informed that the final bill exceeded the estimated price quoted until after their household goods are loaded on the trucks. Other complainants ...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
1Making a full refund, as the consumer requested
1Making a partial refund
18Agreeing to perform according to their contract
2Refusing to make an adjustment
1Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
23 Total