BBB Reliability Report for
Toshiba America Information Systems, Inc.
   
      A BBB Accredited business since 10/19/2006
 
BBB Rating is A+
Toshiba America Information Systems, Inc. A+ 1
Rating Explanation
Company Rating A+
Our opinion of what this rating means:
An exemplary rating. This means that nothing in our files causes us to have any doubt about the company’s reliability.

Is this opinion helpful?
 
Check out the Toshiba America Information Systems, Inc. storefront to view photos of the business, read customer reviews, and even post a review yourself!
My Experience
1 Star Rating
TrustLink Rating:
based on 20 reviews
Company Profile
Toshiba America Information Systems, Inc.
Address:  
9740 Irvine Blvd
Irvine, CA  92618-1697
Tel: (949) 461-4321
Fax: (866) 481-5938
Web Site:   http://www.toshiba.com
Contact:   Jennifer Burnett - Resolution Expert
Business Start Date:   3/1/1989
Company ID:   41153
Nature of Business:

This company's business is providing computer service and supplies.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

»View All Licenses

Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 10/19/2006 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Complainants allege defective merchandise and failure to honor warranty claims. Many customers who purchased Toshiba Laptop computers claim the units have an overheating problem due to malfunction of the cooling fan. Other complainants allege delays when computers are sent to the service departmen...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
69Making a full refund, as the consumer requested
13Making a partial refund
950Agreeing to perform according to their contract
0Refusing to make an adjustment
167Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
1199 Total