BBB Reliability Report for
USSearch.Com, Inc.
   
      A BBB Accredited business since 09/26/1995
 
BBB Rating is A
USSearch.Com, Inc. A 1
Rating Explanation
Company Rating A
Our opinion of what this rating means:
An extremely high rating. The condition that lowers this grade from A+ is not what we believe to be a significant one.

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My Experience
2 Star Rating
TrustLink Rating:
based on 7 reviews
Company Profile
USSearch.Com, Inc.
Address:  
600 Corporate Pointe Suite 220
Culver City, CA  90230
Tel: (800) 877-3272
Fax: (310) 823-5726
Web Site:   http://www.ussearch.com
Contact:   Anthony Kelker - Sales Manager
Business Start Date:   9/9/1994
Company ID:   13020445
Nature of Business:

This company's business is an Internet-based services company, supplying consumer and enterprise clients with Web-enabled location, verification and screening services using its proprietary intelligent software platform. Employment screening and background ch

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 09/26/1995 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Complainants generally alleging dissatisfaction with the search reports provided or misrepresentation of the effectiveness of the reports. Some complainants allege non-delivery of reports or that the names provided did not match those of the missing person. The company has responded to all comp...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
119Making a full refund, as the consumer requested
23Making a partial refund
154Agreeing to perform according to their contract
26Refusing to make an adjustment
36Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
358 Total