Los Angeles, Orange, Riverside, and San Bernardino Counties of Southern California
This company's business is providing the sales of electric radio remote controlled model helicopters.
Bureau's Comments and Analysis of Company's Business:
The Federal Trade Commission's Mail Order Rule protects consumers who shop by mail. According to this regulation, the company must ship your order when promised. If the company doesn't specify a shipping time, it must send the merchandise within 30 days. If there will be a delay, the company must give you the option to either agree to the delay or cancel the order. If you decide to cancel your pre-paid order, the seller must mail your ref... »More
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We know of no government action taken against this company.
This company has been accredited since 12/10/2008 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
No questions about the truth of this company's advertising has come to our attention.
Bureau Summary and Analysis of customer complaints and company responses:
Complainants allege a variety of shipping related problems. Customers complain the company sends incorrect merchdise, defective merchandise, or substitutes ordered items with similar lower priced items. Some complainants allege they are charged restocking fees when they attempt to return incorrec... »More
The following grid displays the number and responses to complaints over the last 36 months: