Significant Complaints    
     
Deluxe Rent A Car
5315 West 102 Street
Los Angeles, CA 90045
Phone: (800) 831-5556
Contact: Cary Menard - COO
Company ID: 13186220
 		  The table below includes a brief summary of significant complaints relating to  Deluxe Rent A Car and the company’s response if available. (In some cases, the table may include all complaints against the company.)
     
To view the entire complaint or response summary, position your cursor over the text and the summary will appear in a pop-up box. To view complaint and response details, click the "View Details" button on the appropriate line to access a "Read-Only" detail screen.
 
DateComplaint and Response SummariesDetails
06/04/2008
Customer Complaint: False information regarding deposit refund at check in.
Company Response: We area sorry fo this confusion and the lazy, rude agent are corrected for their behavior.
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06/20/2008
Customer Complaint: Illegally rented me a vehicle expired tags therefore was not legal to be driven. They then forged my... Read More
Company Response: We can compensate him something for his incovenience but another week rental is too much. Please adv... Read More
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08/01/2008
Customer Complaint: The car rental company are renting out unregistered vehicles
Company Response: There will be no refund or compensation to Mrs Weber. Mrs Weber had no intentions of returning the ... Read More
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08/11/2008
Customer Complaint: Company tried to charge my auto insurance for damage to a rental car without proof of the damage.
Company Response: claim dropped no further action pending
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09/02/2008
Customer Complaint: Made reservation online, was given a quote for a different rate than offered at the counter. Then, ... Read More
Company Response: Customer needs to read the policy and procedures before making reservation to understand there are n... Read More
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09/18/2008
Customer Complaint: The vehicle that Deluxe rented to me on 4/25/2008 had a year expired registration tags. I was pulle... Read More
Company Response: We are trying to get the citation out of Ashleys name, she has to call the collection agency and giv... Read More
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09/22/2008
Customer Complaint: Invalid charge for gas refill
Company Response: Refund for gas charges
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09/24/2008
Customer Complaint: Deceptive or improper business practices
Company Response: refund on damage charges
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10/02/2008
Customer Complaint: E mail confirmation indicates total estimate charge far below actual charge upon car collection
Company Response: there were no hidden charges.
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05/10/2006
Customer Complaint: unwarranted charges
Company Response: Company provided refund.
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