THIS BUSINESS IS NOT BBB ACCREDITED

Andrea Loveless Attorney at Law

(949) 679-4690 1 Spectrum Pointe, Suite #300, Lake Forest, CA 92630

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Description

This company's business is a law firm.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

20 complaint(s) filed against businessFailure to respond to 3 complaint(s) filed against business2 complaint(s) filed against business that were not resolved10 serious complaint(s) filed against businessOverall complaint history with BBB

Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 3
Billing / Collection Issues 1
Problems with Product / Service 16
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 20

Additional Complaint Information

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious. Complainants allege they paid large advance fees for loan modification services, however, despite the money back garuntee their loans were not modified as agreed. In some cases complainants report their lenders claimed the company had not contacted them. In other cases clients reported they had been waiting as long as two years for the modification with no results. Other allegations include; difficulty reaching the company to inquire on the status of the case, and problems obtaining refunds. The company responds to complaints by denying allegations that they have not perfomed; claiming modifications were obtained but the customer failed to follow through; by agreeing to continue pursuing the loan modification, or issuing partial refunds. Some customers claim that refunds received were much less than what was actually paid, and the company advised them that due to cash flow problems they would have to agree to wait for the remaining amount due. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Additional Information

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100083460
BBB file opened: 6/10/2009 Business started: 6/28/2004
Licensing

Agency: California State BAR License Number: 231735 Status: Active To practice law in the State of Calfiornia, attorneys are required to be admitted and active with the State Bar of California.. For the most up-to-date information on licensing status, contact the State Bar of California at (415) 538-2000, or visit their website at: www.calbar.ca.gov.

Contact Information
Andrea Loveless - Attorney
Number of Employees

1

Business Category

Attorneys

Alternate Business Names
Andrea Loveless Attorney at LawLaw Office of Andrea Loveless, LLPLaw Offices of Andrea Loveless, LLP
Industry Tips
On October 11, 2010, Governor Schwarzenegger signed Senate Bill 94 into law. The law prohibits (until January 1, 2013) any person, including attorneys and real estate brokers, who negotiate, arrange or offer to perform residential mortgage loan modifications or other forms of mortgage loan forbearance for a fee, from demanding or receiving any up-front fee that requires any security as collateral for final compensation, or taking a power of attorney from a borrower. The law also requires any person who negotiates, arranges or offers to perform residential mortgage loan modifications or other forms of mortgage loan forbearance for a fee or other compensation paid by a borrower to provide a statement, in 14-point font, disclosing all loan modification fees.

In California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law. HUD approved housing counseling agencies are exempt from this law.