THIS BUSINESS IS NOT BBB ACCREDITED

Dependable Auto Shippers

(310) 719-9915 17905 South Broadway, Gardena, CA 90248

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Description

This company's business is providing auto shipping services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Dependable Auto Shippers. BBB located in Dallas, TX has the full report as that BBB handles all complaints for Dependable Auto Shippers.

Customer Complaints Summary Read complaint details

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 0
Billing / Collection Issues 0
Problems with Product / Service 0
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 0

Additional Complaint Information

Complainants allege the company fails to meet promised delivery dates, damages to the vehicles during transit, theft, failure to pay for damages, poor customers service and inability to reach the company to check on the status of delivery or to obtain additional information on claims or service. Complainants further allege the vehicles sit at the pickup location for days before they are in transit and difficulty obtaining reimbursement for rental fees resulting from the company’s failure to deliver vehicles as promised. Some complainants state the representatives leave them on hold for extended periods of time, fail to answer the phones, treat them rudely or use vulgar language when they contact the company for information. The company generally responds to complaints by stating they can only provide an estimated time of delivery which are not guaranteed delivery dates and explaining that reimbursement for rentals are not provided. In some cases the company provides apologies for delays, issues monetary adjustments for inconveniences or discounts for future services. To complaints regarding damage to vehicles the company responds by processing claims, providing claim information, or denying damage claims based on mechanical malfunction and damages related to the undercarriage. Typically the company claims no responsibility for theft of items left in vehicles during transit. In general the company fails to address why shipments are delayed.

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Additional Information

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16897
BBB file opened: 12/1/1986 Business started: 8/1/1954
Contact Information
Brian Schoepf - Customer Service Manager
    Erin Almand (Vice President Service Delivery)Samone Overshown (Quality Assurance)Bob London (Principal)Johnny Bennett (Customer Service Manager)Nick Gomez (General Manager)
Business Category

Automobile Transporting Services

Alternate Business Names
Dependable Auto ShippersD A SDAS
Alternate Web Sites
Industry Tips
The company is headquartered outside of our service area, to file a complaint please contact BBB of Metropolitan Dallas by writing to 1601 Elm Street, Suite 3838 Dallas TX 75201-3093 ; or by calling (214)220-2000 . To view their report online please visit http://www.dallas.bbb.org.

www.bbb.org/dallas/business-reviews/transportation-services/dependable-auto-shippers-in-mesquite-tx-34000470