100087999
BBB file opened: 10/12/2009
Business started: 10/23/2006
Licensing
As of our last verification on October 13, 2009, we verified that this company's DOT #658640 is active. For the most up-to-date information regarding license status, consumers may contact the FMCSA by calling (888) 368-7238 or visiting their website at
http://li-public.fmcsa.dot.gov/LIVIEW/pkg_html.prc_limain.
Contact Information
Elana Gregorian - Customer Service
Business Category
Automobile Transporting Services
Alternate Web Sites
Industry Tips
Our experience with auto shippers is that although they may advertise fast, responsible and affordable shipping services, their contract does not guarantee anything. Many such firms do not ship your auto themselves despite entering a contract with you, but act as a broker and subcontract the transport agreement to a third party.
Complaints about these companies generally allege that vehicles are not picked up or are not delivered on the date promised, that they are damaged during transport, or that claims for loss or damage are not paid. Deliveries may be days or weeks later than the window given, and the owner may have to rent a car while waiting for delivery or for repair from damages.
Although the broker may legally be liable for any loss or damage you suffer, they will probably refer you to the actual transporter for recourse. The transporter may be reluctant to accept responsibility for the damages. Either way, unless you are dealing with a reputable company, you will probably find it extremely difficult to collect for your damages.
We recommend checking with your own insurance company in advance to see if your policy will cover any damages resulting from the shipment. If not, you may be able to purchase a short-term policy that will cover these costs. You should also remove all personal possessions from your car before it is picked up for shipment.