BBB ACCREDITED BUSINESS SINCE 01/08/1998

OneWest Bank, FSB (Headquarters)

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(800) 669-2300 888 East Walnut Street, Pasadena, CA 91101

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Description

This company's business is providing mortgage loan services, personal and business banking, managed investment accounts, credit cards, and lending services.

BBB Accreditation

A BBB Accredited business since 01/08/1998.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

386 complaints closed with BBB in last 3 years | 60 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 44
Billing / Collection Issues 71
Problems with Product / Service 269
Delivery Issues 2
Guarantee / Warranty Issues 0
Total Closed Complaints 386

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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13065760
BBB file opened: 1/5/1998 Business started: 5/1/1997
Contact Information
Brenda Diaz - Corporate Customer Experience
    Brandi York (Corporate Customer Experience)
Business Category

Banks