BBB ACCREDITED BUSINESS SINCE 02/25/2002

Green Dot Corporation (Headquarters)

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(866) 652-4611 605 East Huntington Drive, Suite 205, Monrovia, CA 91016

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Description

This company's business is providing the sale of a prepaid Mastercard.

BBB Accreditation

A BBB Accredited business since 02/25/2002.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

1047 complaints closed with BBB in last 3 years | 484 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 166
Billing / Collection Issues 197
Problems with Product / Service 646
Delivery Issues 35
Guarantee / Warranty Issues 3
Total Closed Complaints 1047

Additional Complaint Information

Complainants allege difficulty activating cards, or that reload amounts are not credited to their card as agreed. Some customers complain they are initially unable to activate their cards due to invalid activation numbers, or other complications. Other customers complain they experience problems or delays with having re-load amounts credited to their cards, complaining of excessive delays, or that amounts are lost or miss-posted. In some cases, complainants report the company asks for proof of the re-load amount paid, before the amount can be credited or refunded, causing financial hardships for the cardholder. In some cases, complainants report they are unable to speak with anyone who is capable of resolving a problem, or that the company fails to return calls. The company responds to most complaints by offering apologies for delays, activating cards, or posting re-load amounts. In some cases, the company offered additional credits or refund amounts to compensate customers for inconveniences, delays or problems.

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Additional Information

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13164092
BBB file opened: 12/11/2001 Business started: 1/9/2001
Contact Information
Cara Almon - Corporate Escalations
    M. Butler (Corporate Escalations Specialist)Mia Smith (Customer Advocacy Manager )
Number of Employees

9

Business Category

Cash Cards Other Cash Plans

Alternate Business Names
Green Dot CorporationGreen Dot PremierTurbo Tax Pre Paid Visa CardMyTurboTaxCard.comTurboTax Pre Paid Visa CardMyGreenDot.com
Industry Tips
In spite of the growing number of consumers using debit cards, many still don't know much about them. With a debit card, also known as check card, the amount you spend is limited by what you have in your bank account. Debit cards look like credit cards or ATM (automated teller machine) cards, but operate like cash or a personal check. When you use a debit card, your money is quickly deducted from your checking or savings account.

There are two types of debit transactions, both often housed on the very same card that your bank sends you as a replacement for your old ATM card. The first are online transactions you perform at an ATM. Just put in a personal identification code (PIN) and funds are electronically transferred from your account as you designate. The second are offline transactions: present your card in a store and it is treated like a credit card sale. The money used to pay for the transaction is then deducted from your checking account, usually within a day or two.

The Better Business Bureau suggests before you use your debit card, call your bank or issuing institution and ask what your liability limits are if your card is stolen or lost? Also, ask about usage fees, and if there is a cap on how much money you can debit per day? Per month? What are the limits? Find out if the card offers any purchase protections similar to other credit cards. If your card is lost or stolen, and money is taken out of your account, how soon will it be replenished by the bank?