Los Angeles, Orange, Riverside, and San Bernardino Counties of Southern California
(949) 612-0180 1539 West Orange Grove Avenue Suite B, Orange, CA 92868 http://www.dotcells.com
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This company's business is the online sales of used cellular phones.
This business is not BBB Accredited.Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
This business is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered this business's rating include:
Additional Complaint Information
Generally complainants allege non delivery of ordered phones or accessories, defective or damaged merchandise, and inability to reach the company for information on the status of their order, repair, exchange or refund. In some cases, complainants alleged they were unable to activate the phone because it was considered lost or stolen. The company responds to some complaints by delivering products, issuing refunds, explaining reasons for delays, or arranging for returns.
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB has no information regarding government actions at this time.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB has no information regarding advertising review at this time.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
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Cellular Telephone Equipment, Parts, and Supplies Retail
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