BBB ACCREDITED BUSINESS SINCE 08/30/2009

Metro PCS, California LLC

(877) 516-3876 2913 El Camino Real, #562, Tustin, CA 92782

Print

Description

This company's business is providing cellular phone services, such as; local, long distance and international calling plans, phones, accessories and services.

BBB Accreditation

A BBB Accredited business since 08/30/2009.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

200 complaints closed with BBB in last 3 years | 86 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 34
Billing / Collection Issues 38
Problems with Product / Service 117
Delivery Issues 0
Guarantee / Warranty Issues 11
Total Closed Complaints 200

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

top
100062950
BBB file opened: 2/7/2008 Business started: 1/27/1997
Contact Information
Monica Egan - Regional Customer Operations Manager
    Richard Jaso (Senior CSR)
Number of Employees

300

Business Category

Cellular Telephone Equipment, Parts, and Supplies Retail

Alternate Business Names
Metro PCS, California LLCmetroPCSMetroPCS Wireless, Inc.
Alternate Web Sites