Customer Complaints Summary
22 complaints closed with BBB in last 3 years | 12 closed in last 12 months
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Complaint Type
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Total Closed Complaints
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Advertising / Sales Issues
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8
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Billing / Collection Issues
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1
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Problems with Product / Service
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12
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Delivery Issues
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1
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Guarantee / Warranty Issues
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0
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Total Closed Complaints
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22
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Additional Complaint Information
Some complainants allege the company fails to return items sent in for authentification, and in some cases deny ever receiving the item. Other customers complain that the company fails to provide services as agreed, returning itenms without explanation as to why they are determined not to be authentic. Some complainants allege items sent are lost, misplaced, or that the company replaces the high quality items sent in, with lesser valued items before returning to the customer. A few customers complain the company misrepresented the value of cards they purchased, and found after spending considerable amounts of money, a second opinion determined the item as worthless. Most customers report they experience difficulty contacting the company to resolve problems, claiming calls are not returned, and voice-mail or e-mail messages are not answered.
The company responds to some complaints by offering explanations, or by directing complainants to review their policies which are posted on the website. In cases where items are missing or lost, the company asks for proof of delivery, registered tracking numbers, copies of submission forms, check numbers used, dates checks were posted, and any other documentation that might be associated to the transaction, advising the complainant the information will be taken under review, and resolution will depend on the information provided. The company addresses some complaints regarding purchased items by advising the complainant they do not engage in the sale of sports memorabilia, and they must have confused them with another company. The company disputes most allegations, and refunds or credits are usually not issued.
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