BBB ACCREDITED BUSINESS SINCE 07/14/2000

Apex Digital, Inc.

(909) 923-8686 4401 Eucalyptus Ave, Chino, CA 91710

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Description

This company's business is providing consumer electronics with diverse product offerings that include flat-panel TV's, digital-analog converter boxes, small electronics and related accessories.

BBB Accreditation

A BBB Accredited business since 07/14/2000.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

142 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 18
Billing / Collection Issues 0
Problems with Product / Service 100
Delivery Issues 6
Guarantee / Warranty Issues 18
Total Closed Complaints 142

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Although we have received a number of complaints against this company, we feel that the number of complaints is not disproportionate to the amount of business the company transacts and the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious. Some complainants allege they are unable to contact the company, or experience great difficulty contacting customer service representatives. Customers complain, they get voice mail only, calls are not returned, and e-mails are not responded to. Other complainants allege that merchandise is purchased defective, or malfunction shortly after purchase. Several complainants allege the company fails to pay on rebate offers associated with their products, or they experience delays in receiving back warranty items sent in for repair. The company responds to complaints by apologizing for the lack of customer service, returning phone calls and emails, exchanging merchandise, offering refunds, agreeing to perform repairs, or explaining their warranty policy. The company usually responds to rebate complaints by issuing a check for the rebate amount.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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13136574
BBB file opened: 6/27/2000 Business started: 6/1/1997
Contact Information
Robert Magallanes - CSC/ Technical Support
    Linda McMahan ()David Ji (President)Eddie Pena ()
Number of Employees

23

Business Category

Commercial Products Manufacturer

Alternate Web Sites
Industry Tips
Before making a buying decision, ask about the company's policies on refunds and exchanges. For example, find out if there is a time limitation involved to determine eligibility, or if re-stocking fees are assessed on returned items. Re-stocking fees vary, and may be as much as 25% of your purchase price are. If purchasing items with a rebate offer, make sure you know who is offering the rebate, the manufacturer or the retailer. Most rebate offers are implemented through independent marketing companies contracted by the the company making the offer. To avoid difficulties with refund issues, we advise purchases be made by credit card. Credit card purchases can usually be disputed within 60 days of the day of the charge.