BBB ACCREDITED BUSINESS SINCE 10/19/2006

Toshiba America Information Systems, Inc. (Headquarters)

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(949) 461-4321 9740 Irvine Blvd, Irvine, CA 92618-1697

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Description

This company's business is selling laptop, camcorder, TV, DVR, blu-Ray, DVD, & digital frames.

BBB Accreditation

A BBB Accredited business since 10/19/2006.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

2035 complaints closed with BBB in last 3 years | 785 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 318
Billing / Collection Issues 13
Problems with Product / Service 1317
Delivery Issues 28
Guarantee / Warranty Issues 359
Total Closed Complaints 2035

Additional Complaint Information

Complainants allege defective merchandise and failure to honor warranty claims. Many customers who purchased Toshiba Laptop computers claim the units have an overheating problem due to malfunction of the cooling fan. Other complainants allege delays when computers are sent to the service department for repairs. Some report their computer has been returned two or three times for the same problem, or, that repairs performed did not remedy the problem. The company responds to some complaints by offering additional repairs, or explanations of warranty provisions.

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  • Government Actions

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  • Advertising Review

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Additional Information

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41153
BBB file opened: 4/11/1989 Business started: 3/1/1989
Contact Information
Jennifer Burnett - Resolution Expert
    Robin Morales (Better Business Bureau Coordinator)
Number of Employees

1300

Business Category

Computer Dealers Retail

Alternate Business Names
Toshiba America Information Systems, Inc.Toshiba America, Inc.Toshiba CorporationToshiba Intouch CenterToshiba AmericaTAIS
Industry Tips
This BBB report reflects Toshiba Consumer Products & Toshiba America Information Systems Divisions regarding camcorder, laptop, TV, DVR, Blu-Ray and digital frame products.