THIS BUSINESS IS NOT BBB ACCREDITED

ABK-Soft Ltd.

(310) 928-7931 5850 Canoga Avenue, Woodland Hills, CA 91367

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Description

This company's business is the sales of dating and social networking software.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Length of time business has been operating21 complaint(s) filed against business

Factors that raised this business's rating include:

Response to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 6
Billing / Collection Issues 0
Problems with Product / Service 11
Delivery Issues 4
Guarantee / Warranty Issues 0
Total Closed Complaints 21

Additional Complaint Information

Complainants allege inoperable or defective merchandise and that the company fails to honor their 30 day money back guarantee. Customers complain that specific features do not function properly, the software does not perform as advertised, or, is not compatible with their systems. Complainants allege when they contact the company within the 30 day period, the company instead offers to provide tech support. Customers complain that the quality of tech support and customer service is poor, with little or no problem solving abilities. The company responds to most complaints by offering to provide tech support, patches or other remedies to correct problems. In some cases the company claims the software was not installed correctly. Refunds are not provided. The company generally failed to address allegations concerning their money back guarantee.

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  • Government Actions

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  • Advertising Review

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Additional Information

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100058710
BBB file opened: 10/29/2007 Business started: 10/20/2006
Contact Information
Mikhail Cherkassky -
    Samuel Wells ()Dmitry Rudakov (Sales)Frank Rowley ()
Business Category

Computer Software Developers

Alternate Business Names
ABK-Soft Ltd.AbledatingAble Dating
Industry Tips
This company offers computer software for social networking and online dating sites. The offer is advertised with a conditional 30 day money back guarantee, however, careful reading of the licensing agreement seems to contradict the advertised guarantee. Read and understand all contract terms and conditions, paying special attention to cancellation and refund policies.

You also may be able to cancel a contract if your consent to it was obtained by the seller's fraud, high pressure tactics, or misrepresentation. Another reason might be if the product purchased fails through no fault of yours. If your consent to the contract was induced by the seller's fraud, or was given by mistake, under duress, menace or undue influence, you can also elect to rescind the contract. The buyer also has a right to rescind a contract when the contract is unlawful for causes which do not appear in its terms or conditions.

The provisions on rescission, also apply when the right to rescind is conferred under another statute, the California Unconscionability Law. A court has the power to refuse to enforce a contract or a clause in a contract that is deemed unconscionable. Remember the guarantree offered by any company is only as good as the company who stands behind it.