BBB ACCREDITED BUSINESS SINCE 04/19/2001

Activision Publishing, Inc

(310) 255-2000 3100 Ocean Park Blvd., Santa Monica, CA 90405

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Description

This company's business is a publisher, developer and distributor of interactive entertainment and leisure products.

BBB Accreditation

A BBB Accredited business since 04/19/2001.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

486 complaints closed with BBB in last 3 years | 180 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 83
Billing / Collection Issues 3
Problems with Product / Service 373
Delivery Issues 14
Guarantee / Warranty Issues 13
Total Closed Complaints 486

Additional Complaint Information

Complainants allege gaming merchandise is received in defective condition, the company refuses to correct software errors; that hackers and cheaters change maps and configurations to ruin their play experience, and they experience difficulties with obtaining credits or refunds. Customers also complain that various games contain program glitches that cause gaming systems to freeze, allow players only partial ability to use game features, or in some cases cause actual damage to gaming systems. Other customers complain the games are not compatible with their system causing gliches in play, or are actually inoperable. Many complainants report technical support was allegedly unable to provide assistance with making the games operate properly. Most complainants report, when refunds are requested, the company refuses and claims the problem is with the buyer or is not covered under the warranty. The company responds in most cases by agreeing to provide replacement products when merchandise is defective. In other cases, the company offers refunds or partial refunds.

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  • Government Actions

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  • Advertising Review

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Additional Information

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13075134
BBB file opened: 5/3/1995 Business started: 10/1/1979
Contact Information
Phil Terzian - Sr. Director of Government Affairs
    ()Russ Johnson (Supervisor, Escalation Support)
Number of Employees

5000

Business Category

Computer Software Services

Alternate Business Names
Activision Publishing, IncTreyarchActivision BlizzardActivision, Inc.Vicarious VisionsInfinity Ward