BBB ACCREDITED BUSINESS SINCE 08/31/2009

Flipswap, Inc.

(877) 235-4748 21250 Hawthorne Blvd. Suite 800, Torrance, CA 90503

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Description

This company's business is providing incentives and recycling of cellular phones for electronics consumers.

BBB Accreditation

A BBB Accredited business since 08/31/2009.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

58 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 14
Billing / Collection Issues 6
Problems with Product / Service 35
Delivery Issues 3
Guarantee / Warranty Issues 0
Total Closed Complaints 58

Additional Complaint Information

Complainants typically allege delays in receiving payments for cellular devices sent to company for trade in. In some cases complainants alleged the check they receive is less than the amount quoted, they are told items were delivered damaged although customers claim the items are in working condition and not damaged, or difficulty obtaining responses as to why the amount received is different from the amount quoted. Others allege dissatisfaction that they are unable to receive their phones back when they are informed the device has no monetary value. Typically the company responds to complaints by referring to their terms and conditions and stating that trade in value is assigned after receipt and inspection of the device. In some cases the items are damaged or no longer in working order and the amounts paid out are adjusted. In several cases the company provided the full amount estimated as a courtesy to the complainant.

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Additional Information

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100071635
BBB file opened: 8/8/2008 Business started: 7/9/2004
Contact Information
Jessica Stockton - Sr. Manager of Support Services
    Customer Service ()Manoj Rao (VP Marketing & Brand )Phillip Poole (Director)Chris Pankratz (E-Commerce Manager)Edo Cohen (Director of Development)
Number of Employees

1

Business Category

Computer and Electronics Recycling Services

Alternate Business Names
Flipswap, Inc.Celldrop.comCollective GoodGreenphone