BBB ACCREDITED BUSINESS SINCE 10/11/1983

Springboard Nonprofit Consumer Credit Management, Inc.

(888) 669-2227 4351 Latham Street, Riverside, CA 92501

Print

Description

This company's business is credit counseling, debt management and related workshops.

BBB Accreditation

A BBB Accredited business since 10/11/1983.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

8 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 2
Billing / Collection Issues 0
Problems with Product / Service 6
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 8

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

top
3095
BBB file opened: 10/11/1983 Business started: 6/24/1974
Licensing

Nonprofit credit counselors are exempt from the licensing requirement for companies performing similar services if, among the other requirements for exemption, they maintain a $25,000 bond with the Commissioner of Corporations. You may verify bonding by calling the Department of Corporations at (213) 576-7690 or visiting their website at www.corp.ca.gov.

Contact Information
Todd Emerson - CEO
    Melinda Opperman (Sr. Vice President, Community Outreach)Al Nemerofsky ()
Number of Employees

150

Business Category

Credit Counseling and Management Services Non-Profit

Industry Tips
Credit counselors perform services that include education and counseling and debt management, whereby they collect money from you and make monthly payments to your creditors. Credit counseling organizations are nonprofit organizations and are, therefore, exempt from the provisions, including licensing, that would otherwise apply. They are subject to limitations on what they can charge you. For example, if they make payments to your creditors of $300 in a month and may charge only the lesser of 8 percent or $35, their charge could be no more than $24.

Debtors may not realize that if their creditors do accept a negotiated settlement, the amount forgiven constitutes taxable income.