THIS BUSINESS IS NOT BBB ACCREDITED

Princess Cruises (Headquarters)

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(661) 284-4411 24844 Avenue Rockefeller, Santa Clarita, CA 91355

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Description

This company's business is an international cruise line.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

149 complaints closed with BBB in last 3 years | 62 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 30
Billing / Collection Issues 13
Problems with Product / Service 103
Delivery Issues 2
Guarantee / Warranty Issues 1
Total Closed Complaints 149

Additional Complaint Information

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Some complainants allege general dissatisfaction with services, and accomodations, such as, room service, food quality, cabin size, or location. Other travelers complain of delays in departure or arrival times. he company generally responds to copmlaints by providing explanations of their policies. In cases where cancellation and refunds are an issue, the company explains that insurance can be purchased to ensure refunds should a cancellation become necessary. Other service related complaints are addressed by offering discounts on future cruises, apologies or explanations for delays in departure or arrival times. Several complainants who were unable to complete their cruise were not satisfied with the company's response, explaining the "no refund policy." The company refused to make any monetary adjustments in most cases, and customers generally felt their policies were unfair.

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  • Advertising Review

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Additional Information

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38000445
BBB file opened: 1/1/1969 Business started: 4/7/1959
Contact Information
Online Access -
    Stacy Souza (Director Customer Relations )Danielle Thorne (Supervisor Customer Relations)David Bowen (Sr. Claims Administrator)Greg Griffin (Specialist, Customer Relations)Mona Ehrenreich (Legal Counsel)
Business Category

Cruise Lines

Alternate Business Names
Princess CruisesPrincess Cruise Lines
Alternate Web Sites