100072156
BBB file opened: 8/19/2008
Business started: 3/24/2008
Licensing
California law requires bill paying services, and pro-raters accepting money from clients to be disbursed to creditors on behalf of the debtor, to be licensed by the California Commissioner of Corporations and file a $25,000 bond.
To verify licensing, contact the California Dept. of Corporations by writing to 1515 K Street, Suite 200
Sacramento, CA 95814-4052, by calling (916) 445-7205, (866) 275-2677 or 866 ASK CORP. Prorater licenses can be verified on-line, by accessing the DOC website at www.corp.ca.gov.
Contact Information
Carmen Viramontes - Director of Customer Service
Business Category
Debt Relief Services - non-compliant with FTC Rule
Alternate Business Names
Alternate Web Sites
Industry Tips
Our experience with debt negotiating companies is that they attract customers with large credit card debt by claiming to be able to settle those debts for a fraction of their face value. They often claim that their services are more effective than those provided by credit counseling services and that they are a superior alternative to bankruptcy.
These companies usually instruct their clients to stop paying their creditors. Some companies direct clients to make their payments to the debt negotiation company instead. They promise that when sufficient cash has been accumulated to offer a settlement to a creditor, they will do so. They go on to say that their program may take two or three years to complete. Most companies collect their fees upfront and generally the fees are based on some percentage of the promised savings.
Other companies simply collect their fee and advise debtors to save their money to pay their creditors themselves. California law limits the amount of fees debt negotiators can charge, but by not collecting the money and distributing it to your creditors, companies can remove themselves from the limiting statutes and charge whatever they wish. What they are supposed to do for you while you’re saving up your money is to contact your creditors and inform them that they’re working with you, negotiate the amount to settle your debt, and ask them stop contacting you.
Complaints on these companies allege that creditors continue to harass clients, fees and interest continue to accumulate, and that the companies do not contact the creditors. Usually, creditors turn the claims over to collection agencies, file suit and pursue collection of the money owed to them. Debts are seldom settled, customer's credit is ruined, and many people are sued forcing them to seek bankruptcy protection. Typically, it is difficult to obtain refunds from the companies.
Debtors may not realize that if their creditors do accept a negotiated settlement, the amount forgiven constitutes taxable income.