THIS BUSINESS IS NOT BBB ACCREDITED

National Alliance of Benefit Services Association

(800) 919-5514 P.O. Box 2647, Chino Hills, CA 91709

Print

Description

This company's business is providing a discount health plan.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Length of time business has been operatingAdvertising issue(s) found by BBB

Factors that raised this business's rating include:

No complaints filed with BBBBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 0
Billing / Collection Issues 0
Problems with Product / Service 0
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 0

Additional Complaint Information

Complainants allege unauthorized credit or debit card charges, misrepresentation concerning the services offered, and inability to reach the company to cancel services, or request refunds. Some complainants report that upon reviewing monthly bank card statements, they discover unauthorized charges and claim they have no knowledge of the billing party or what the charges are for. Other customers complain they are unable to use purchased discount plans, claiming the company refuses to communicate with healthcare providers in verifying the cardholders eligibility The company responds to a few complaints by offering an explanation of the company's afilliate structure and offering to provide refunds. Some complainants dispute that refunds were actually received.

Additional Information

top
100061240
BBB file opened: 1/1/2007 Business started: 10/1/2007
Contact Information
Customer Service -
    Tara Fisher ()
Business Category

Discount Health Care Plans

Alternate Business Names
National Alliance of Benefit Services AssociationConsolidated Workers Association N.A.B.S.A. Fulfillment CenterNABSAN A B S ACWA
Alternate Web Sites
Industry Tips
Many companies are selling so-called discount health cards to consumers seeking affordable healthcare. Usually for a monthly fee, the cards claim to save subscribers money by offering discounts on physician visits, hospital stays, prescription drugs, dental work, eye care and other treatment. Discount health cards also can be confusing, because they are not insurance. You still must pay the medical bills yourself. These cards simply offer lower prices to members who use participating service providers that accept the discounts.

The BBB routinely advises those considering purchasing healthcare coverage to investigate the company and its claims before making a buying decision, or cancelling your current plan. If you give up your current health coverage, mistakenly believing you found a better insurance deal, you could find yourself with no coverage. The promised discounts may not exist, or may be exaggerated. In the end, you may have to pay more money than you thought. Your health care may be compromised. The medical providers and treatments the cards promise you may not exist. Some health discount providers may sell you little more than access to a large mailing list of medical providers that it purchased commercially. Providers don’t always know they’re even listed, and thus may not give you promised discounts. Provider lists even could have outdated and useless names. Don’t assume you’re getting access to a large provider network just because your discount card displays the network’s name and logo. If you plan to use a specific listed doctor, call them, and ask if they participate or if they will honor the discount plan. Watch out for hidden fees which might be associated with the plan. Be wary if company personnel or other sales persons seem evasive, ill-informed or are reluctant to provide you detailed material about the card. Ask specific questions, and demand specific answers. Avoid giving your credit card and checking account numbers to strangers selling discount cards over the phone or the Internet. Fees for the card might be charged to your credit card even if you don’t sign up.