THIS BUSINESS IS NOT BBB ACCREDITED

Ocean Air Care, Inc.

(877) 505-5757 21781 Ventura Blvd., Suite 544, Woodland Hills, CA 91367

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Description

This company's business is providing air duct cleaning services, such as; air filtration cleaning and duct installation and replacement.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Failure to have a required competency licenseLength of time business has been operating47 complaint(s) filed against businessFailure to respond to 45 complaint(s) filed against business3 serious complaint(s) filed against businessOverall complaint history with BBB

Customer Complaints Summary Read complaint details

47 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 21
Billing / Collection Issues 3
Problems with Product / Service 21
Delivery Issues 1
Guarantee / Warranty Issues 1
Total Closed Complaints 47

Additional Complaint Information

Complainants generally allege that company representatives use false advertising, and deceptive sales practices to pressure them to purchase questionable, costly additional services. Customers complain the company uses bait and switch advertising to entice customers to call for services based on the advertised $44.95 price, but find that final costs are far in excess of the original advertised amount. Some complainants report that technicians advise customers that additional services are necessary due to safety and health concerns, such as asbestos, mold, or bacteria contaminations. One complainant reportd she was advised that she would have to pay $1500 for asbestos removal, however further testing by an independent company revealed that there was no asbestos in her home. The company responded to a few complaints by explaining their refund policies, or by indicating that recommendations made regarding safety or health hazards are optional for customers. The company generally did not address the issues of high pressure scare tactics, misrepresentation, false advertising, or bait and switch practices.

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Additional Information

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100059094
BBB file opened: 11/6/2007 Business started: 1/15/2008
Licensing

Agency: Contractors State License Board License Number: 909100 Status: Expired As of our verification date, this company was licensed by the State Contractor's Board to perform the following services, General Building Contractor; Warm-Air Heating, Ventilating and Air Conditioning Contractor services under CSLB license # 909100. Our office was unable to verify certification to perform asbestos abatement services. Per California laws, contractors may not engage in asbestos-related work, which involves 100 square feet or more of surface area of asbestos containing materials, unless the qualifier for the license passes an asbestos certification examination. No asbestos certification examination is required for contractors involved with the installation, maintenance, and repair of asbestos cement pipe or sheets, vinyl asbestos floor materials, or asbestos bituminous or resinous materials. For the most up to date licensing information, consumers may want to contact the CSLB directly by calling 800 321-CSLB, or visit their website at www.cslb.ca.gov.

Contact Information
Tom Williams - Primary Contact
    Henry Hans Kulp (RMO)Omry "Ray" Ben-Gis (CEO/President)
Number of Employees

1

Business Category

Duct and Air Filtration System Cleaning Contractors

Alternate Business Names
Ocean Air Care, Inc.Ocean Air
Alternate Web Sites
Industry Tips
The BBB advises consumers to check credentials carefully when selecting a duct cleaning service. Everyday throughout the United States, unethical duct cleaning contractors prey on unsuspecting homeowners by using bait and switch advertising. They advertise cheap prices-with no intention whatsoever of actually delivering on this offer. Instead, they use it just to get in the door, where they will resort to using scare tactics to pressure homeowners into agreeing to high priced services that in some cases are unnecessary. Some of the scare tactics used might include dire warnings of health or safety risks, or threats of exposure to city or county authorities for failure to remove toxins. In some cases, “technicians” may actually be commission based “salesmen” without the proper training or certifications to actually understand the cleaning process they are selling.