BBB ACCREDITED BUSINESS SINCE 09/27/2004

Ecost.com

(800) 555-3613 1940 East Mariposa Avenue, El Segundo, CA 90245

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Description

This company's business is an online discount retailer of new, close-out and refurbished merchandise.

BBB Accreditation

A BBB Accredited business since 09/27/2004.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

394 complaints closed with BBB in last 3 years | 45 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 152
Billing / Collection Issues 28
Problems with Product / Service 168
Delivery Issues 31
Guarantee / Warranty Issues 15
Total Closed Complaints 394

Additional Complaint Information

Some customers experienced difficulty obtaining their rebates, claim ordered products could not be sold because it was on back order, or there was a pricing error. Others allege orders received were defective or contained the wrong parts. The company responds to most complaints by providing a full refund. In other cases, the company honored rebates, corrected pricing errors, shipped the correct merchandise, issued partial refunds or explained their policies.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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13217388
BBB file opened: 10/6/2004 Business started: 2/1/1999
Contact Information
Cindy Cailing - Director Of Marketing
    Emmeline Chua (Customer Service Supervisor)Vanessa Ladaban (Customer Service Supervisor)Accounts Payable ()Gary Guy (President)Jeffrey Quimson ()
Number of Employees

50

Business Category

Electronic Equipment Retail

Alternate Business Names
Ecost.comEcost.com, Inc.
Alternate Web Sites