THIS BUSINESS IS NOT BBB ACCREDITED

Option Mediation Services, Inc.

(888) 900-9488 4924 Balboa Blvd, Suite 557, Encino, CA 91316

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Description

This company's business is providing loan modifications.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

BBB concerns with the industry in which this business operatesLength of time business has been operating28 complaint(s) filed against businessFailure to respond to 24 complaint(s) filed against business1 complaint(s) filed against business that were not resolved13 serious complaint(s) filed against businessOverall complaint history with BBBAdvertising issue(s) found by BBB

Customer Complaints Summary

28 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 8
Billing / Collection Issues 2
Problems with Product / Service 16
Delivery Issues 0
Guarantee / Warranty Issues 2
Total Closed Complaints 28

Additional Complaint Information

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    This company is not a member of the Better Business Bureau. The company continues to misuse the Bureau's name and/or logo improperly and without permission. The company has been notified to remove all references to the Better Business Bureau's name, logo, and/or initials.

    What is BBB Advertising Review?

Additional Information

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100079253
BBB file opened: 2/12/2009 Business started: 11/18/2008
Contact Information
Kevin Corle - Loan Officer
Business Category

Foreclosure Consultants

Alternate Web Sites
Industry Tips
Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law.