THIS BUSINESS IS NOT BBB ACCREDITED

Linders Furniture

(714) 657-7599 12821 Knott Street, Garden Grove, CA 92841-3905

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Description

This company's business is the sale of new furniture and related accessories.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

198 complaint(s) filed against businessFailure to respond to 48 complaint(s) filed against business3 complaint(s) filed against business that were not resolvedAdvertising issue(s) found by BBB

Customer Complaints Summary

198 complaints closed with BBB in last 3 years | 65 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 58
Billing / Collection Issues 4
Problems with Product / Service 96
Delivery Issues 28
Guarantee / Warranty Issues 12
Total Closed Complaints 198

Additional Complaint Information

Complainants allege late deliveries, no delivery, or that furniture is delivered damaged, defective, or that orders are incomplete. Others allege they experience difficulties with exchanges or returns; that they are disatisfied with the company's restocking fees; or that the company fails to award prizes won in contests or drawings. The company responds to some complaints by shipping orders, providing delivery dates, arranging returns and exchanges, or issuing refunds less re-stocking fees. The company explains, that their furniture comes from overseas, and may not always be in stock. Custom ordered furniture in most cases is considered non-cancellable, and the company contends that this policy is outlined on their invoices.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    On December 14, 2010 we wrote to this company asking them for details of any current promotions, contests, or prize giveaways currently being offered by their company, as well as a verifiable winners list of their April 19th, 2010 contest or drawing held at their Cathedral City location. Complainants contend they failed to receive prizes or awards as agreed. To date, we have not received a response

    What is BBB Advertising Review?

Additional Information

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BBB file opened: 1/1/1988 Business started: 3/1/1980
Contact Information
Sue Chaudhury - Customer Relations
    Sue Chaudhury ()Vivian Talbot ()Eric Foucrier (Vice President)Danny Dean (COO)
Number of Employees

30

Business Category

Furniture Retail

Alternate Business Names
Linders FurnitureRooms 4 Kids & TeensRooms Express