BBB ACCREDITED BUSINESS SINCE 03/28/2000

4 Wheel Parts (Headquarters)

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(310) 900-5500 400 West Artesia Blvd., Compton, CA 90220

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Description

This company's business is performing repairs, and selling parts and accessories for 4 wheel drive vehicles.

BBB Accreditation

A BBB Accredited business since 03/28/2000.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

76 complaints closed with BBB in last 3 years | 29 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 30
Billing / Collection Issues 4
Problems with Product / Service 28
Delivery Issues 11
Guarantee / Warranty Issues 3
Total Closed Complaints 76

Additional Complaint Information

Complaints allege delivery issues, billing disputes, and poor customer service. Complainants allege the company fails to deliver ordered merchandise, missing items, or incorrect items are delivered. Other complainants allege overcharging, difficulty obtaining refunds, defective merchandise, and improper installation. The company responds to some complaints by issuing credits, making delivery arrangements, offering discounts, and waiving fees. In some cases the company denies the complaint allegations, or the customers indicate they have reached an agreement with the company but no further details are offered.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

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Additional Information

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13081573
BBB file opened: 7/10/1990 Business started: 1/1/1962
Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

Contact Information
Greg Adler - President
    ()Bob Batsch (Senior Manager Retail Operations)Heidi Eisenbraun (Customer Service Supervisor)Marcos Cruz (Mail Order Customer Service Manager)Jack Jackson (Export Dept.)
Number of Employees

1457

Business Category

General Auto Repair Services

Alternate Business Names
4 Wheel Parts4 Wheel Parts WholesalersFour Wheel Parts WholesalersTransamerican Auto Parts, Inc.Pro comp tires4wheelparts.com
Industry Tips
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.