THIS BUSINESS IS NOT BBB ACCREDITED

United Air Care, Inc.

(818) 882-0808 21905 Plummer Street, Chatsworth, CA 91311

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Description

This company's business is providing full service general building, warm air and heating contractor, and air duct cleaning services.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

39 complaint(s) filed against business14 serious complaint(s) filed against businessOverall complaint history with BBBAdvertising issue(s) found by BBB

Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 19
Billing / Collection Issues 2
Problems with Product / Service 18
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 39

Additional Complaint Information

Complaints allege the company uses high pressure tactics to get consumers to purchase their services, falsely claim customers have mold and need to have extensive cleaning or additional services resulting in jobs costing more than advertised, overcharging for services, units do not function after services are performed, failure to show up to appointments, and dissatisfaction with customer service and denial of refund requests. The company responds to some complaints by listing the services preformed, stating customers are provided detailed estimates prior to agreeing to services and denying refunds. In another case, the company responded by stating a partial refund was issued because they could not provide evidence that the customer had mold. However, the customer claims the stated refund was never received.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    The Better Business Bureau of Oakland wrote to this company on December 11, 2007, and our office sent the company a follow up letter on March 31, 2008, requesting that the company cease from displaying the BBB torch logo. This company is not a member of the Better Business Bureau. The company is misusing the Bureau's name and/or logo improperly and without permission.

    What is BBB Advertising Review?

Additional Information

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BBB file opened: 6/25/2007 Business started: 12/31/1998
Licensing

Agency: Contractors State License Board License Number: 908382 Status: Active

Contact Information
Yaniv Amar - President
    Dmitriy Kamenev (RMO)Gary Ek (RMO)Lisa Regev (Office Manager)Shalom Baraness (Owner)Yaniv Amar (Vice President)
Number of Employees

3

Business Category

General Building Contractors

Alternate Business Names
United Air Care, Inc.United Aircare, Inc.United Construction
Alternate Web Sites