BBB ACCREDITED BUSINESS SINCE 02/21/2002

Beachbody, LLC (Headquarters)

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(310) 883-9000 3301 Exposition Blvd., Santa Monica, CA 90404

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Description

This company's business is a direct marketer of diet and fitness programs.

BBB Accreditation

A BBB Accredited business since 02/21/2002.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

338 complaints closed with BBB in last 3 years | 73 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 89
Billing / Collection Issues 153
Problems with Product / Service 83
Delivery Issues 11
Guarantee / Warranty Issues 2
Total Closed Complaints 338

Additional Complaint Information

Complainants allege various billing disputes, delivery related issues, difficulty canceling orders or obtaining refunds, and dissatisfaction with customer service. Some customers further allege they are unaware that by making a purchase they would be enrolled into an automatic shipment program for vitamin supplements. Other complainants allege unauthorized credit card charges in association with continuity plans. The company responds to complaints by issuing refunds or credits, correcting billing disputes, and providing customers with explanations for charges made to accounts. Generally, refunds are issued minus shipping and handling, according to the company's policy. In some cases the company states customers accept free trial offers for vitamins, which are linked to their membership, and are given 30-days to cancel.

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  • Government Actions

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  • Advertising Review

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Additional Information

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13147181
BBB file opened: 1/30/2001 Business started: 11/30/1998
Contact Information
Ira Jones - Sr Manager
    Carl Daikeler (CEO)Neil Evans (Director)Debra Flowers (Consumer Affairs)Heather Hanson (Director of Operations)Jon Congdon (President)
Number of Employees

230

Business Category

General Merchandise Retail By Internet

Alternate Business Names
Beachbody, LLCTurbo JamTurbo FireInsanity, The AsylumTurboFireBody Gospel
Alternate Web Sites
Industry Tips
The BBB routinely advises consulting your doctor before starting any weight-loss regimen or ingesting diet pills or supplements. Many diet promoters make claims concerning the safety or effectiveness of the products they promote that appear to be based on science or medical studies.

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Merchants who violate the Rule can be sued by the FTC for injunctive relief, monetary civil penalties of up to $11,000 per violation (any time during the five years preceding the filing of the complaint), and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved, the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws

Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible.