BBB ACCREDITED BUSINESS SINCE 07/23/2008

Botach Tactical Law Enforcement & Military

(323) 294-5555 3423 West 43rd Place, Los Angeles, CA 90008

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Description

This company's business is the retail sale of military and law enforcement supplies.

BBB Accreditation

A BBB Accredited business since 07/23/2008.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

271 complaints closed with BBB in last 3 years | 53 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 52
Billing / Collection Issues 16
Problems with Product / Service 110
Delivery Issues 93
Guarantee / Warranty Issues 0
Total Closed Complaints 271

Additional Complaint Information

Complainants allege that the company fails to deliver ordered merchandise, ships incorrect merchandise, fails to provide refunds or exchanges for returned merchandise, and fails to answer telephone or email inquiries. The company responds to all complaints by shipping merchandise, providing refunds, or by stating that the customer was not charged.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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13117095
BBB file opened: 8/11/1999 Business started: 1/1/1991
Contact Information
Bar Kochba Botach - Owner
    Izzi Goldman (Web Manager)
Number of Employees

40

Business Category

General Merchandise Retail By Internet

Alternate Business Names
Botach Tactical Law Enforcement & MilitaryBotach Tactical
Industry Tips
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.