BBB ACCREDITED BUSINESS SINCE 12/28/1998

Gravity Defyer, Inc.

(818) 501-5277 15206 Ventura Blvd Suite 300, Sherman Oaks, CA 91403

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Description

This company's business is selling gadgets via mail order catalogs and online ordering via website.

BBB Accreditation

A BBB Accredited business since 12/28/1998.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

151 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 22
Billing / Collection Issues 13
Problems with Product / Service 86
Delivery Issues 28
Guarantee / Warranty Issues 2
Total Closed Complaints 151

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

The company has a pattern of complaints alleging non-delivery of ordered products, failure to provide refunds or credits on returned or cancelled items and problems relating to billing disputes. Some customers complain products are delivered defective, and they are unable to obtain refunds, or successfully contact technical support. The company responded to some complaints by shipping orders, making adjustments, or by providing refunds or credits. Some complainants are not satisfied with the company's response due to dissatisfaction with the company's "no refund" policy, or other shipping and billing related disputes. A few complainants disputed that the company had sent them a refund after the the company advised the Bureau one had been sent.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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13063062
BBB file opened: 11/14/1997 Business started: 11/7/2001
Contact Information
Reyna Calderon - Customer Service Manager
    General Customer Service ()Denise Pryor (Fraud Prevention/Credit Card Authorization)
Number of Employees

20

Business Category

General Merchandise Retail By Internet

Alternate Business Names
Gravity Defyer, Inc.Gadget AlertGadget UniverseAROA Marketing, Inc.AroamarketingSteinhausen Aroa-Marketing
Industry Tips
The FTC's Mail Order Rule allows a company 30 days delivery time for products ordered by mail. If the company cannot deliver the product within the 30 day period, they are required to notify you in writing of the delay and offer you the option of waiting or having your money refunded within seven days.