THIS BUSINESS IS NOT BBB ACCREDITED

MaxColon

(866) 870-7042 10134 6th Street, Suite M, Rancho Cucamonga, CA 91730

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Description

The company's business is providing the sale of colon cleansing products through the internet.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Length of time business has been operating299 complaint(s) filed against businessFailure to respond to 89 complaint(s) filed against business20 complaint(s) filed against business that were not resolved1 serious complaint(s) filed against businessOverall complaint history with BBBAdvertising issue(s) found by BBB

Customer Complaints Summary

297 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 161
Billing / Collection Issues 61
Problems with Product / Service 65
Delivery Issues 6
Guarantee / Warranty Issues 4
Total Closed Complaints 297

Additional Complaint Information

Complainants allege false advertising, unauthorized credit or debit card charges, unwanted or unordered merchandise, inability to cancel or obtain refunds, and confusion relating to the terms and conditions of the free trial offer. Some customers claim the product was ineffective, or fid not perform as advertised. The company responds to complaints by generally disputing allegations of unauthorized charges and difficulty canceling. The company contends that the offer is clearly described in their website’s terms and conditions. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    On June 12, 2009, we wrote to the company requesting they voluntarily agree to modify their advertising to provide clearer disclosures to consumers on the terms and conditions of their free trial offer. To date, the company has not provided a response to our advertising concerns.

    What is BBB Advertising Review?

Additional Information

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100077742
BBB file opened: 1/8/2009 Business started: 12/1/2007
Contact Information
Erin Kelly - Compliance Officer
    Customer Service ()
Number of Employees

25

Business Category

General Merchandise Retail By Internet

Alternate Business Names
MaxColonIn Deep Services, Inc.
Alternate Web Sites
Industry Tips
This company offers a colon cleansing product advertised as a 15 day "Free Trial." Although this company's offer is advertised as free, the charge imposed for shipping and handling of the product, ($6.95) actually makes the offer NOT free. In addition, only careful reading of the website terms and conditions disclose that fact the 15 day trial period begins when your order is placed, NOT upon receipt of the order.

We urge caution before agreeing to trial offers or giving your credit card number to unfamiliar companies with unfamiliar products. Once your credit card number has been provided to cover shipping and handling, it will remain on file with the seller for shipping and billing purposes. If you forget to cancel, or for any reason fail to do so, your card number is readily available to bill for your first shipment of product.

Although the company's website may make cancellation procedures appear fast and easy, in reality customers report that cancellation requests are ignored, calls are not returned, credit cards continue to be charged, and unwanted product shipments continue to arrive.

This company's free trial is conditional upon accepting their offer for additional product. FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer, as well as cancellation instructions, be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means, NOT disclosed in microscopic print accessed by a web blink to another site, but rather, disclosed along with the free trial solicitation.

Regardless, many consumers overlook the advisory, and are unaware of the charge until their next monthly credit card statement. In this company's case, consumers complain they are unable to cancel services by using the instruction provided by the company. Even worse, they are unable to contact the company at all. Emails are not returned or acknowledged, and calls are not returned. Industry guidelines require marketers to provide a fast easy method of canceling, either by mail, phone, or website, Failure to do so may be a violation of consumer protection laws.

Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.